Zambia People Lead

We are seeking a Senior People Leader to own Zambia's People function and serve as a strategic partner to the COO. You will design and execute a comprehensive People strategy with a heavy emphasis on building a culture of continuous learning and professional growth. Beyond ensuring operational excellence for a scaling program of 200+ staff, you will spearhead Learning and Development initiatives, mentor HR talent, and develop the internal pipelines necessary to sustain our rapid expansion.

You will report to the Deputy Country Manager.

Responsibilities

Lead Zambia's People strategy and function

• Serve as the senior People partner to the COO and country leadership team, helping shape and execute Zambia's People strategy for a rapidly scaling program.
• Provide oversight and accountability for the Zambia People function, ensuring strong HR operations, people systems, and staff support across HQ and field teams.
• Identify, prioritize, and address organizational and people challenges before they become structural barriers to growth, performance, or staff experience.

Build staff capability through learning and development

• Design and implement practical learning and development strategies that improve staff capability and performance across field and HQ teams.
• Develop and oversee training programs including workshops, bootcamps, coaching approaches, onboarding systems, and repeatable learning tools.
• Partner with Field, Impact, and Global teams to strengthen learning outcomes and improve consistency and quality of execution across teams.

Strengthen people systems, culture, and staff experience

• Improve core people systems, including onboarding, career pathing, feedback loops, and staff development processes to support engagement, retention, and long-term growth.
• Support the development of a healthy, high-performing team culture through practical and sustainable staff experience initiatives.
• Use performance data, surveys, feedback, and field observations to identify organizational capability gaps and improve staff effectiveness.

Lead and develop People and Corporate Operations staff

• Mentor and develop HR and Corporate Operations staff, building stronger management capability, ownership, and execution across the team.
• Support performance management, prioritization, and professional development of direct reports and broader People team members.
• Build systems and ways of working that improve team effectiveness, accountability, and service delivery as the Zambia program continues to scale.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Experience managing or mentoring junior team members, with a demonstrated ability to develop others.
• Proven track record in designing and delivering training or capacity-building programs that improve performance.
• Strong facilitation skills and the ability to make complex ideas clear, practical, and usable.
• Experience using data, such as surveys, feedback, performance metrics, or field observations, to improve learning outcomes.
• Strong project and program management skills, with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong leadership and execution skills, with a clear bias toward action and results.