Service Assistant

Job Description

To pick stocks as per the picking slip and deliver them to the picking area specified by a team leader or manager for collection and delivery for the benefit of customers.

FUNCTIONS / RESPONSIBILITIES:

• Adhere to Company Policy and procedures
  • a) Ensure that an ongoing understanding of company policies and procedures that affect the execution of your function
• Pick stock
  • a) Wear BIBs to identify yourself with customers at all times
  • b) Give attention to the quality and quantity of picked stock and advise your manager where the quality and/or quantity is incorrect
  • c) Draw the correct stock according to the invoice/picking slip/cash sale in order to meet customer requirements
  • d) Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a task, request assistance from your line manager or other senior staff member
• Load items – on/off delivery trucks/ customers vehicles
  • a) Load stock into customer vehicles/delivery vehicles or offload stock from customer vehicles/delivery vehicles
  • b) Accompany delivery driver to deliver or collect or exchange stock as required
  • c) Merchandise incoming stock in the right shelves in the store as required
  • d) Advise customers regarding of picked stock and indicate where stock is either unavailable or not of the correct standard
  • e) Assist customers as efficiently as possible
• Satisfy internal and external customers
  • a) Handle all customers according to the standards in the Interact with Customers course and according to our culture of service to customers
  • b) Present a positive image to customers, acknowledge, approach and greet customers as required, understand their special needs and respond to their queries as require.
• House keeping
  • a) Maintain housekeeping standards by ensuring that internal and external yard is neat and tidy
  • b) Ensure stock is packed in allocated areas
  • c) Perform general cleaning duties
• Safety Awareness
  • a) Wear correct PPE when picking high-rise stock and always be mindful with ladders and whenever you pick stock from high-rises
  • b) Follow correct safety procedures
  • c) Adhere to safety regulations when working with gas
  • d) Maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles to line manager

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Grade 12
• 1-2 Years’ Experience

Competencies:

• 1. Strengthen Reputation and Local Involvement
• 2. Ensure customer / Member Centered Performance
• 3. Ensure Execution and Achieve Results
• 4. Ensure Planning and Improvement
• 5. Build and Influence Team
• 6. Adapt and Learn
• 7. Manage and Leverage Talent
• 8. Train and Develop Talent
• 9. Network Internally and Externally
• 10. Customer focus
• 11. Helpful
• 12. Physically able to perform lift bulk stock

How to Apply:

Please submit your CV to Chrispine Chilemu at Chrispine.chilemu@builders.co.zm or contact Massmart on 0800 20 32 46