Key Account Manager

Job Description

The Account Manager serves as the primary business contact for the client and is responsible for the following key result areas including but not limited to client acquisition through sales, revenue generation based on prescribed budgets for each platform. Client retention through client services, customer relationship management and query resolutions for new and repeat business in the public sector segment

Responsibilities

• Develop new business relationships, generate and negotiate new income for the business and meet agreed annual targets
• Analyze business developments and monitor market trends in relation to major customer requirements
• Prepare and make reports on market analysis, competitor analysis and market trends
• Determine customer needs and prepare proposals to sell services that address those needs.
• Manage existing clients, resolving customer complaints regarding sales and services
• Manage Churn and Retention of Customers

Candidate Requirements

• Sales professional with extensive market and product knowledge
• Bachelors Degree in Business /ICT/Marketing
• Experience in the same role with a Telco or ISP
• Good knowledge of sales products and services
• Telecom/ISP/ICT Sales related system

How to Apply

Applications are invited from suitably qualified candidates to fill the roles highlighted above. Please forward your Application and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the Job applied for in the subject. Closing date for all applications is Monday the 20th of April 2026.