IT Operations Technician (Fix-Term), Zambia

Job Description

As the Country IT Operations Technician, you will be responsible for managing the IT Operations, Projects, and Services for our Zambia Program. You will work alongside the Deputy Country Director of the Zambia Program to ensure that Zambia IT Operations complies with One Acre Fund's Global IT Standards.

Responsibilities

IT Operation and Management

• Adhere to Country IT Operations policies, processes, and guidelines
• Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
• Comply with endpoints (laptops and tablets) and network processes
• Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
• Monitor CCTV & GPS systems

Project Management

• Deliver high-quality IT projects on time
• Independently define project scope, milestone(s), and timelines
• Follow the Tech standard PMP
• Clearly define roles for project participants:
• Technical leads from within IT Ops
• Domain experts and business owners from customer departments.
• Vendors/procurement

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Technical Skills

• Understanding of:
• Mobile Device Management (MDM) Tools
• Windows and Android OS
• Microsoft Deployment Toolkit (MDT)
• Foundational networking skills
• ITIL, CompTIA A+ Familiarity

Knowledge

• Basic familiarity with organizational Technology Policy and Baselines

How to Apply

Please note that we hire on a rolling basis, which means that applications are reviewed and processed on a continuous basis until a hire is made.