CRM & Payment Gateway Operations Analyst

Industry: Advertising

Job Summary

Our client in the advertising industry is looking for a detail-oriented analyst to manage payment gateways, monitor transaction performance, and set up CRM billing processes for marketing campaigns. Marketing experience is an added advantage.

Key Responsibilities

• Monitor payment gateways and analyse daily transaction performance.
• Track campaign performance, sales, recurring payments, and payment failures.
• Set up CRM billing processes, pricing, and payment flows for campaigns.
• Configure and monitor payment gateways.
• Monitor refunds, chargebacks, and payment settlements.
• Work with developers, marketing, and other teams to ensure smooth campaign operations.
• Prepare daily performance reports using Excel.

Requirements

• Experience with payment gateways and CRM is complusory.
• Strong Excel and data analysis skills; SQL is an advantage.
• Understanding of recurring payments, refunds, and chargebacks.
• Marketing or campaign operations experience is an added advantage.
• Strong analytical, communication, and problem-solving skills.
• Ability to work independently and manage multiple tasks.

Note: The role is fully remote, but the successful candidate must be able to work in the EST time zone.