Job Description
Business Unit / Division
Tsebo Cleaning and Hygiene Solutions
Job Type Classification
Permanent
Location - Town / City
Gqeberha
About Us
Join Tsebo Cleaning Services as a Contracts/Cleaning Manager and take the lead in delivering high-quality cleaning operations in the Eastern Cape region. This role is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service excellence. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
- Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
- Build and maintain strong client relationships through excellent service delivery.
- Manage cleaning materials and stock levels, ensuring timely replenishment.
- Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
- Address HR matters including discipline, grievances, and performance management.
- Conduct regular site inspections to ensure compliance with SLAs and quality standards.
- Support contract retention through consistent service and client satisfaction.
Skills and Competencies
- Strong knowledge of cleaning processes and hygiene standards
- Ability to interpret SLAs and conduct site audits
- Basic understanding of HR procedures and labour legislation
- Proficiency in MS Excel and operational reporting tools
- Excellent organisational and time management skills
Qualifications
- Minimum Qualification: Matric / Grade 12
- Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
- Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage
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