Business Unit Manager

<h2><u>Position:</u></h2>Business Unit Manager<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><u>Job Description:</u></b></p>To provide strategic leadership and operational direction across the portfolio by delivering client-centric solutions, driving operational excellence, and achieving commercial, service delivery and growth objectives. The role ensures effective governance, strong stakeholder relationships, continuous improvement and the development of high-performing teams to deliver sustainable business outcomes.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><u>Location:</u></h2>Johannesburg - Adcorp Place<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><u>Contract Type:</u></h2>Permanent<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><u>Minimum Requirements:</u></h2><p><b>Experience:</b></p><ul><li>Min 5-10 years’ experience in senior leadership roles within process driven working environments and or industries</li></ul><ul><li>Warehouse/ Production/ Hospitality industry experience is essential.</li></ul><br /><p><b>Qualification:</b></p><ul><li>Tertiary business qualification ideally in logistics, supply chain management or process / industrial engineering</li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><u>Additional Requirements:</u></h2><p>N/A</p><p></p><p></p><h2><u>Roles and Responsibilities:</u></h2><p><b>Strategic Leadership &amp; Operational Insight</b></p><ul><li>Provide strategic operational insight and industry expertise to ensure solutions are commercially sustainable, output-focused, and aligned to business strategy.</li></ul><ul><li>Contribute as a member of the Management Committee (Manco) in shaping business strategy, operational direction, and organisational priorities.</li></ul><ul><li>Foster a culture of operational excellence, process discipline, innovation, and continuous improvement across the business.</li></ul><ul><li>Drive the integration of technology, digitisation, and operational reporting to improve efficiency, visibility, and decision-making.</li></ul><ul><li>Evaluate, implement, and continuously improve existing and new operational solutions aligned to strategic business objectives.</li></ul><ul><li>Support the development of new functionally outsourced solutions through market intelligence, industry trends, competitor analysis, and evolving client requirements.</li></ul><p><b>Operational Management &amp; Process Execution</b></p><ul><li>Provide operational leadership and execution oversight across all functionally outsourced solutions within the responsible portfolio.</li></ul><ul><li>Ensure operational delivery complies with client requirements, Statements of Work (SOWs), Service Level Agreements (SLAs), pricing schedules, Standard Operating Procedures (SOPs), and contractual obligations.</li></ul><ul><li>Develop, implement, and continuously improve operational processes and SOPs to support consistent service delivery and operational excellence.</li></ul><ul><li>Conduct regular operational reviews, site visits, and inspections to monitor service delivery, compliance, KPI achievement, and identify improvement opportunities.</li></ul><ul><li>Analyse operational performance, investigate root causes of variances, and implement corrective and preventative actions.</li></ul><ul><li>Lead the effective onboarding and implementation of new clients and operational solutions.</li></ul><ul><li>Oversee operational administration, including payroll governance, employee documentation, operational records, sales order management, and billing accuracy.</li></ul><ul><li>Ensure operational processes, controls, and service delivery activities effectively support business and client objectives.</li></ul><p><b>Financial Management &amp; Business Growth</b></p><ul><li>Deliver agreed commercial, financial, growth, and profitability objectives for the business unit.</li></ul><ul><li>In partnership with the Operations Executive and Finance, monitor financial performance and implement initiatives that improve margins, control costs, and achieve budgeted operating profit.</li></ul><ul><li>Develop forecasts, monitor client profitability (CP%), and implement corrective actions where required.</li></ul><ul><li>Manage operational cost drivers, including PPE, transport, training, medicals, and other cost-of-sales items in line with pricing schedules.</li></ul><ul><li>Ensure accurate invoicing, effective debtor management, and timely resolution of outstanding accounts in collaboration with Finance and operational teams.</li></ul><ul><li>Develop client pricing schedules and support annual pricing reviews and negotiations.</li></ul><ul><li>Identify organic growth opportunities within existing clients and support business development through solution design, pricing, tenders, and client engagements.</li></ul><ul><li>Support client acquisition, onboarding, retention, and the development of tailored operational solutions that strengthen the business offering.</li></ul><p><b>Compliance, Labour Relations &amp; Governance</b></p><ul><li>Ensure compliance with all applicable legislation, company policies, corporate governance requirements, client standards, and Department of Labour audit requirements.</li></ul><ul><li>Coordinate Labour Relations activities, including disciplinary processes, CCMA preparation, reporting, record management, and adherence to prescribed systems and processes.</li></ul><ul><li>Identify, manage, and escalate labour-related risks while maintaining current knowledge of labour legislation, bargaining council agreements, wage determinations, and industry developments.</li></ul><ul><li>Promote constructive labour relations through effective engagement with unions, employee representatives, and key stakeholders.</li></ul><ul><li>Ensure effective management of health, safety, IOD, and related compliance requirements in accordance with legislative and client standards.</li></ul><ul><li>Maintain accurate employee documentation and records to support operational governance and internal and external audit readiness.</li></ul><p><b>Client &amp; Stakeholder Management</b></p><ul><li>Build, maintain, and strengthen strategic relationships with key client stakeholders and decision-makers.</li></ul><ul><li>Ensure service delivery consistently meets contractual obligations, service level expectations, and client requirements.</li></ul><ul><li>Conduct regular client engagements and site visits, ensuring actions, commitments, and improvement initiatives are documented and tracked.</li></ul><ul><li>Monitor client feedback and performance indicators, implementing corrective actions and continuous improvement initiatives where required.</li></ul><ul><li>Resolve escalated client issues promptly, escalating matters appropriately to ensure effective resolution.</li></ul><ul><li>Support long-term client retention and partnership growth through proactive stakeholder engagement, service excellence, and operational collaboration.</li></ul><p><b>People &amp; Team Leadership</b></p><ul><li>Foster a high-performance culture that promotes employee engagement, accountability, productivity, and retention.</li></ul><ul><li>Lead workforce planning and transformation initiatives to ensure appropriate resourcing and achievement of Employment Equity objectives.</li></ul><ul><li>Provide leadership, coaching, performance management, and ongoing support to direct reports.</li></ul><ul><li>Drive talent development, succession planning, individual development planning, and continuous learning initiatives.</li></ul><ul><li>Ensure compliance with HR policies, procedures, and operational standards while building capable, appropriately trained teams to deliver client and operational requirements.</li></ul>