Job Description
Responsibilities
- Serve as a point of contact for clients regarding shipments, deliveries and logistics updates.
- Provide timely and accurate information on shipment status, delays and delivery schedule.
- Build and maintain strong relations with clients, ensuring high levels of satisfaction.
- Handle clients inquiries, complaints and claims professionally and promptly.
- Coordinate with the internal team (transport, warehouse and finance to resolve customer issues.
- Proactively communicate potential disruptions ( border delays, customer issues and offer solutions).
- Ensure all deliveries are supported by valid proof of delivery (PODs)
- Verify that PODs are correctly signed, stamped and complete.
- Follow up with drivers and customers for missing PODs.
- Ensure the PODs are submitted on time
- Tracking reports
- Monitoring the exact location of tracks (GPs)
- Handle all border documentation
- Make announcements
- Negotiate prices if need be
- Stock up the office for both drivers and admin.
- Make sure the cleaner cleans the offices on time.
Key Skills
- Strong communication and interpersonal skills
- Professionalism and emotional intelligence
- Ability to manage difficult clients calmly
- Attention to details and responsiveness
- Good negotiation and stakeholder management skills.
- Strong coordination and planning skills.
Diploma or degree in transport and logistics, supply chain or related field
1-3 years work experience in logistics
Female Candidates are strongly encouraged to apply.
Deadline for Applications
25th April 2026
How to Apply
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