Administration Supervisor (45hr) - Markham - Mukuba Kitwe (Zambia)

Responsibilities:

Assisting the Store manager with Stock take & store administration

Monitor and analyse stock movement within the store

Implement risk management procedures, which mitigate stock losses and Shrinkage.

Ensure compliance of all administration, systems and reporting procedures

Extracting store report to analyse store turnover and stock performance

Understand and present information to Store manager

Organise and maintain in store filing systems

Monitor and controller cash or transactional activities to ensure process is followed

Uphold in store safety and security procedures.

Process Customer transactions via active retail system (POS)

Identifying Customer needs through professional engagement and communication.

Establish Customer loyalty, by promoting cash reward programs.

Take initiative to improve Customer experience and satisfaction.

Adhere to visual Merchandising principles and follow housekeeping procedures

Continuously take on opportunities to develop your own selling skills and product knowledge.

Work within a team to meet sales target and implement store objectives.

Qualifications and Experience:

A Grade 12 qualification

A minimum of 3 years retail or admin experience

Skills:

• Good administration ability.
• Be computer literate
• Customer Service Delivery
• Planning & Organising 
• Policy & Procedures
• Customer Value Management
• Holding self and others accountable to meet commitments.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently
• The ability to take initiative
• A high level of attention to detail

Behaviours for success: 

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Making good and timely decisions that keep the organization moving forward.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Developing people to meet both their career goals and the organization’s goals.